InclusionMD, Inc.

Terms and Conditions

InclusionMD Contact Information

Office: 7035 Orchard Lake Rd, Ste 300, West Bloomfield, MI 48322
Phone: (248) 833-8338
Fax: (248) 301-6664
Website: InclusionMD.com
Sales Information: billing@InclusionMD.com
General Information: info@InclusionMD.com
Quality Information: quality@InclusionMD.com

Payment Terms and Prices

Payment Terms are Payment in Advance (PIA). Prices do not include any applicable Federal, State, or Local taxes and will be added to the invoice unless an exemption certificate is provided. Prices are subject to change at InclusionMD’s discretion without notice.

Shipments

Free On Board (FOB), West Bloomfield, Michigan USA. Freight is added to the invoice and prepaid by the buyer based on weight, timeframe, and destination. All weights are rounded-up to the next full-pound to accommodate other resources that may be included with the packaging.

Date of shipment is based on best estimates using commercially reasonable efforts to ship on schedule. InclusionMD shall not be liable for damage or loss due to any delay in delivering. Partial shipments will be made as required. Claims for short shipment are to be made within 10 days of shipment. 

Claims for goods damaged in shipment are to be made to the delivery carrier. Do not accept damaged shipments unless noted on the Bill of Lading at the time of receipt. InclusionMD shall not be liable for any failure or delay in delivery occasioned in whole or in part by strikes, lockouts, fire, inability to obtain materials or shipping space, wars, civil commotion, destruction of plants, delay of carriers, any governmental act or regulation, or any other cause beyond its control.

Warranty

All merchandise shall be covered by the InclusionMD standard limited warranty applicable to that product.

INCLUSIONMD SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Product Specifications and Availability 

Specifications, designs, prices, and availability are subject to change. InclusionMD reserves the right to discontinue merchandise or to change specifications without notice or obligation.

Complaint Handling

If you encounter a problem or complaint, please: 1) obtain all relevant facts, including name of user, address, phone number, merchandise number, lot/serial number, date of occurrence and description of circumstances or nature of problem; and 2) report information immediately to InclusionMD, Customer Service at the above phone number. Every effort will be made to address and resolve problems in a manner consistent with our goal of providing quality merchandise and services.

Returned Goods

No merchandise may be returned without the prior authorization of InclusionMD. To request a returned goods authorization number (RGA) please contact Customer Service with the following information on the merchandise to be returned:

  1. Original invoice number or purchase order number; 

  2. Reason for return;

  3. Catalog or product number;

  4. Quantity; and

  5. Lot number.

Please display the RGA number prominently on the box and include it on all paperwork. All authorized returns must be sent freight prepaid and are the responsibility of the buyer.

A. All returned merchandise must be in its original package. Any merchandise returned that is obsolete, beyond its expiration date, defaced, altered, damaged or has come in contact with body tissue or fluids will not be eligible for return or credit. Sterile merchandise must be returned in full-box quantities with the outer seals intact.

B. All merchandise (except battery-powered devices) returned unused within 30 days of date of shipment will be credited at customer’s purchase price. Battery-powered devices returned within 30 days of date of purchase will be charged a thirty percent (30%) restocking fee. All merchandise returned unused after 30 days and up to 45 days from date of shipment will be credited at customer’s purchase price less a fifty percent (50%) restocking fee. Merchandise returned more than 45 days from date of shipment is not eligible for return or credit.

C. Merchandise returned without prior authorization or not in accordance with A and B above will be returned to customer at customer’s expense.

If the return is an error on our end, we’ll also pay for the return shipment. Please allow up to 6 weeks to process refunds after products have been returned, however, in most cases, refunds are processed within 7-10 business days after items have arrived at the return destination.

Return of Product for Repair

To arrange for the return of merchandise for repair, call Customer Service at (210) 314-2525 to obtain a Return Goods Authorization number (RGA) and to schedule the repair. Please have the original invoice number or purchase order number available to assist in verifying warranty information. A purchase order number is required to process all repairs. After obtaining an RGA, customer service will inform you of the repair charge that will be billed against your purchase order. The RGA number should be prominently displayed on the box and included on all paperwork enclosed with the repair. Merchandise returned for repair should be safely packaged in protective wrapping. Customer must include, with the returned merchandise:

  1. Purchase order number;

  2. Correct shipping and billing address; and

  3. Repair Order Form or statement of problem/reason for repair. All repairs should be shipped freight prepaid to: InclusionMD 7035 Orchard Lake Rd, Ste 300, West Bloomfield, MI 48322 ATTN: RGA#_________

Important

Due to the potential threat to health, all instruments and devices retuned for repair must have been decontaminated and/or sterilized. Any product received in an unsanitary condition will be deemed un-repairable and discarded unless InclusionMD is able to sterilize or decontaminate the product. An additional service fee of $150.00 will be applied to the cost of the repair of any product requiring sterilization or decontamination by InclusionMD.

Loaner Policy for Repairs

Loaners for merchandise that is being repaired under warranty are provided at no charge and must be returned to InclusionMD within ten (10) days after customer’s receipt of repaired merchandise. If the loaner is not returned within the allotted timeframe, InclusionMD reserves the right to charge a daily rental fee. Rental fees will continue to be charged until the loaner is returned to InclusionMD. Customer shall be responsible for any damage to loaner equipment while in Customer’s possession or during shipping back to InclusionMD. Customer shipping charges are associated with the loaner’s return.

Repair Warranty

All repairs are warranted to be free of defects in material and workmanship for ninety (45) days after the date of shipment.

Changes to Terms

INCLUSIONMD RETAINS THE RIGHT TO CHANGE ANY OF THESE TERMS OR CONDITIONS WITHOUT NOTICE.

© 2020 InclusionMD, Inc. All rights reserved.